How it works

Technical Specifications & Requirements

By optimizing and combining data from System Center Operations Manager, Microsoft OMS and  System Center Service Manager into one holistic data model you are able to put the IT service in focus. This allows you to extract, correlate and predict information about  IT Service Management processes for example event, capacity, availability, incident, change management.

We utilize most of the Microsoft Business Intelligence tools, such as SQL Server, SSIS, SSAS, R and SSRS. This allows our analytical platform to seamlessly blend with your  System Center installation, tap software and hardware resources that are readily  available.

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IT Service Analytics provides:

  • Secure and instant access to the right information
  • Accurate predictive models and smart measures
  • Easy to use data set for analysts
  • Intuitive and actionable management reports
  • Package with low deployment footprint

Getting started

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I want to get started

PREVENT SERVICE DOWNTIME

Pattern recognition
Detect abnormal behavior
Exception filtering
Act on high speed trends
Identify troublemakers

OPTIMIZE IT RESOURCES

Forecast future capacity needs
Plan for investments
Review executed changes
Baseline reporting and trending
Identify and fix bottlenecks
Optimize performance

IT SERVICE VISIBILITY

Measure and follow up on KPIs
Follow up on SLA and IT delivery
Common base for customer dialogue
Gain valuable insight into your processes