Category

Service Owner

Webcast – Free predictive Analytics For Microsoft System Center

By | Business Manager, Event Management, Microsoft Operations Management Suite, Process Owner, Service Owner, Subject Matter Expert, System Center Operations Manager | No Comments

Approved Consulting and Opslogix arranged a webinar to demonstrate the strength of implementing IT Service Analytics for your operational data in this recorded webcast. About IT Service Analytics IT Service Analytics is a free plug ´n play business intelligence and process support platform for Microsoft System Center. IT Service Analytics enables your IT organization(s) to make qualified decisions based on intelligent and accurate information gathered throughout your IT landscape. By optimizing and combining data from System Center Operations Manager, Microsoft OMS and System Center Service Manager into one holistic data model you are able to put the IT service in focus. This allows you to extract, correlate and predict information about IT Service Management processes. Download the presentation deck here IT Service Analytics.pdf. About the speaker Jonas Lenntun is the founder of Approved Consulting AB and has a long experience with Microsoft products and IT monitoring. After working in this area for over 15 years, Jonas has developed a broad knowledge of the entire Microsoft product range, with a personal focus on ITIL and System Center. His experience as CEO and former CIO with an understanding of IT challenges, combined with deep knowledge of Microsoft System Center, ITIL and Analytics is what led…

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Continual Service Improvement – and how to become better!

By | Business Manager, Process Owner, Service Owner | No Comments

CSI, or Continual Service Improvement, is one of the more important processes when working with IT Service Management. To achieve good results when implementing IT Service Management you need to be able to measure, follow up and evaluate complete processes and not just separate parts at a time. Showing a holistic picture of how functional your IT Services are yet another challenge while using System Center products. They are all sold under one System Center flag and yet are completely separate entities. Thus making your life hard once you realize that all of the separate bits and pieces are actually a part of one big puzzle. Here is how we help our clients overcome the System Center segregation issue and enable them to have full visibility of their IT Service Delivery.

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The release of Predictive Analytics for Microsoft System Center

By | Business Manager, Change Management, Incident Management, Microsoft Operations Management Suite, Problem Management, Process Owner, Service Owner, Subject Matter Expert, System Center Operations Manager, System Center Service Manager | No Comments

Today we are proud to announce IT Service Analytics (www.itserviceanalytics.com), a plug ´n play business intelligence platform for Microsoft System Center. With your IT services in focus this toolset is built on IT Service Management (ITSM). It allows you to combine IT process data such as incidents-, change-, problem management with operational data from Microsoft System Center Operations Manager (SCOM) and log analytics from Microsoft Operations Management Suite (OMS). Make qualified decisions based on intelligent and accurate information thanks to a 360 end-to-end view of operations management and the ability to extract, correlate and predict information about IT Service Management processes. By implementing advanced analytics and statistical capabilities from data already collected, IT Service Analytics will turn your data into knowledge. IT Service Analytics is a comprehensive toolset to keep you one step ahead of the business demands while delivering high quality IT services.    

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