Approved Consulting and Opslogix arranged a webinar to demonstrate the strength of implementing IT Service Analytics for your operational data in this recorded webcast. About IT Service Analytics IT Service Analytics is a free plug ´n play business intelligence and process support platform for Microsoft System Center. IT Service Analytics enables your IT organization(s) to make qualified decisions based on intelligent and accurate information gathered throughout your IT landscape. By optimizing and combining data from System Center Operations Manager, Microsoft OMS and System Center Service Manager into one holistic data model you are able to put the IT service in focus. This allows you to extract, correlate and predict information about IT Service Management processes. Download the presentation deck here IT Service Analytics.pdf. About the speaker Jonas Lenntun is the founder of Approved Consulting AB and has a long experience with Microsoft products and IT monitoring. After working in this area for over 15 years, Jonas has developed a broad knowledge of the entire Microsoft product range, with a personal focus on ITIL and System Center. His experience as CEO and former CIO with an understanding of IT challenges, combined with deep knowledge of Microsoft System Center, ITIL and Analytics is what led…
CSI, or Continual Service Improvement, is one of the more important processes when working with IT Service Management. To achieve good results when implementing IT Service Management you need to be able to measure, follow up and evaluate complete processes and not just separate parts at a time. Showing a holistic picture of how functional your IT Services are yet another challenge while using System Center products. They are all sold under one System Center flag and yet are completely separate entities. Thus making your life hard once you realize that all of the separate bits and pieces are actually a part of one big puzzle. Here is how we help our clients overcome the System Center segregation issue and enable them to have full visibility of their IT Service Delivery.
The transition from reactive to proactive monitoring can in some cases be a real challenge for IT organizations. This usually involves a lot of tuning of thresholds and alerts to give an early indication if a resource might fail. It can also increase the alert noise in your environment and to succeed with the proactive initiative, more IT staff might be required to work with all the new alerts and indications to prevent a possible service failure. To deliver a successful implementation of proactive monitoring with the increased amount of events generated from growing numbers of devices each year, another approach needs to be considered.
Today we are proud to announce IT Service Analytics (www.itserviceanalytics.com), a plug ´n play business intelligence platform for Microsoft System Center. With your IT services in focus this toolset is built on IT Service Management (ITSM). It allows you to combine IT process data such as incidents-, change-, problem management with operational data from Microsoft System Center Operations Manager (SCOM) and log analytics from Microsoft Operations Management Suite (OMS). Make qualified decisions based on intelligent and accurate information thanks to a 360 end-to-end view of operations management and the ability to extract, correlate and predict information about IT Service Management processes. By implementing advanced analytics and statistical capabilities from data already collected, IT Service Analytics will turn your data into knowledge. IT Service Analytics is a comprehensive toolset to keep you one step ahead of the business demands while delivering high quality IT services.
I bet we would all agree that the ultimate goal of IT monitoring is to prevent IT service outages. But admit, even with all the monitors set up in System Center Operations Manager and alerts configured to notify admins when vital thresholds have been reached, we are still not being efficient enough in solving (not to mention preventing) critical issues on time. Dealing with alerts generated in SCOM has multiple complications. Too many alerts being generated and no clear priority system are a few examples, leading administrators into ‘alert ignorance’. In this article we are going to look at a different approach to identifying upcoming issues in your IT environment which will introduce clarity and guidance into the assorted jungle of alerts and capacity issues.