CSI, or Continual Service Improvement, is one of the more important processes when working with IT Service Management. To achieve good results when implementing IT Service Management you need to be able to measure, follow up and evaluate complete processes and not just separate parts at a time. Showing a holistic picture of how functional your IT Services are yet another challenge while using System Center products. They are all sold under one System Center flag and yet are completely separate entities. Thus making your life hard once you realize that all of the separate bits and pieces are actually a part of one big puzzle. Here is how we help our clients overcome the System Center segregation issue and enable them to have full visibility of their IT Service Delivery.
World of IT is changing and so are the IT organizations. The cloud era has begun and it is now being widely adopted. As a result of this, new technologies and products are evolving rapidly, and many of them powered by the cloud platform. While it’s appealing to look into and explore all the new capabilities of all these new technologies, it’s easy to forget that most organizations in the real world are still managing or partially managing their datacenters on-premise. And more important for this article, many of them are managed with products from the Microsoft System Center Suite. In this article I will talk about combining and analyzing the result sets from different technologies, such as agent based monitoring from Microsoft System Center Operations Manager (SCOM), but also some rather new technologies, such as log analytics with Microsoft Operations Management Suite (OMS). In addition, I’ll address some of the concerns and requests we get from our customers throughout the industry such as service modeling, security considerations and wish for a holistic perspective of the whole IT Service delivery supported by their processes.
The transition from reactive to proactive monitoring can in some cases be a real challenge for IT organizations. This usually involves a lot of tuning of thresholds and alerts to give an early indication if a resource might fail. It can also increase the alert noise in your environment and to succeed with the proactive initiative, more IT staff might be required to work with all the new alerts and indications to prevent a possible service failure. To deliver a successful implementation of proactive monitoring with the increased amount of events generated from growing numbers of devices each year, another approach needs to be considered.
Today we are proud to announce IT Service Analytics (www.itserviceanalytics.com), a plug ´n play business intelligence platform for Microsoft System Center. With your IT services in focus this toolset is built on IT Service Management (ITSM). It allows you to combine IT process data such as incidents-, change-, problem management with operational data from Microsoft System Center Operations Manager (SCOM) and log analytics from Microsoft Operations Management Suite (OMS). Make qualified decisions based on intelligent and accurate information thanks to a 360 end-to-end view of operations management and the ability to extract, correlate and predict information about IT Service Management processes. By implementing advanced analytics and statistical capabilities from data already collected, IT Service Analytics will turn your data into knowledge. IT Service Analytics is a comprehensive toolset to keep you one step ahead of the business demands while delivering high quality IT services.